We collect personal information provided to us on creation of account to our website or mobile app which includes name, phone number, place of origin, age and gender. We do not collect your personal information when you browse our website. However, you may also complain to us anonymously or by adopting a pseudonym. Anonymous privacy complaints would be investigated and provided with an outcome through complaint number obtained when sending the complaint.

We will only share your information with the institution/organisations that we are contracted with or who we need to share information with to deal with your complaint. We will not normally share your information with any other external Organisation without your consent. However, there may be certain circumstances where we would need to share your information for example; where we are required to do so by law, for safeguarding purposes or in risk of harm or emergency situations.

SWU receives or collects information (i.e. Account information or complaint number) in order to investigate and administer your complaint. If you make a complaint, we will hold the information you provide to us securely and use it to help us to process your complaint. Your information will only be passed to officers within the relevant departments who are responsible for handling, investigating and responding to complaints. All information pertaining to complaints are administered and accessible by complaints handler.

Inorder to properly and efficient get respond to your complaint, complainants should ensure that the complaint contains sufficient information to enable the Complaint handlers understand its nature and the outcome sought. Information a complainant should consider providing includes: i. Type of Complaints ii. Complaints Title iii. Complaints description (i.e. What has happened, who is involved and where did the event/s occur and/or come to their attention) If the complainant holds evidence which may support the complaint this should be included in the information provided. However, providing documents or explaining what they know will assist an investigation.